Terms of Use

Binding website agreement

These Terms of Use (“Terms”) govern access to and use of this website and any related services provided by LIVAR PACKAGING MATERIALS MANUFACTURING L.L.C (“Company”, “we”, “us”). By accessing, browsing, using, or purchasing through the website, you agree to be bound by these Terms and any policies referenced herein.

If you use any current or future services, or purchase via affiliates or third-party vendors connected to our ecosystem, additional guidelines may apply. Where a third-party’s terms differ, the relevant third-party terms govern that service.

If you do not agree: Please do not use the website or place orders through it.

Shipping & Delivery

Worldwide dispatch

We dispatch internationally, subject to carrier availability and destination regulations. Orders ship Monday to Friday, excluding selected public holidays. Once shipped, you will receive an email confirmation.

Delivery estimates: The expected delivery timeframe is communicated at checkout and/or in the shipment confirmation, depending on destination and carrier service level.

Returns & Refunds

Hygiene-first policy for food-contact packaging

Samples, Non-Return Policy (Hygiene / Food-Contact Packaging)

The customer may request a sample from the Company before placing an order, in order to inspect, test, analyze, validate marketing fit, develop ideas, and/or conduct any technical evaluation.

Strict rule: No returns after dispatch
Strictly no returns: All products supplied in packs or cartons (including clear bottles and any food-contact packaging items) are non-returnable and non-exchangeable under any circumstances once dispatched from our warehouse and/or delivered to the customer’s location, for hygiene and contamination-prevention reasons.
Manufacturing defect only: If a manufacturing defect is claimed, the product will be assessed exclusively by the Company’s quality team. If the defect is confirmed, the Company will replace only the equivalent defective quantity. Any defective items are segregated and destroyed and will not be reintroduced into stock; replacement goods will be shipped to the customer.

This policy applies subject to applicable UAE consumer protection laws.

LIVAR PACKAGING MATERIALS MANUFACTURING L.L.C is a UAE-based manufacturer. Our production and handling procedures are built around strict hygiene controls and quality assurance. We operate within a compliance framework aligned with local and industry requirements, including ICV and recognized quality systems (e.g., ISO) and Halal practices where applicable.

Scope clarification: The non-return policy applies to all food-contact packaging items, including (but not limited to) plastic bottles and aluminum lids, whether supplied in packs or cartons.
Equipment exception (Bottle Sealer Machines only): Return/refund eligibility (where applicable) is limited to bottle sealer machines and does not extend to aluminum lids or plastic bottles under any circumstances.

For bottle sealer machines, any return request must be submitted within 7 days of delivery and the item must be unused, undamaged, and in resalable condition with original packaging and accessories. The customer bears the return shipment cost, all related charges, and the risks associated with return transit.

Assessment: Once received, our team will inspect the returned machine. If approved, we will process a replacement or refund as soon as reasonably possible using the original payment route where feasible.

Order Changes & Cancellation

Request changes early

If you need to cancel or modify an order, please contact us as soon as possible by email: [email protected]. We will attempt to accommodate the request if production, packing, or dispatch has not started.

If it’s too late: When an order has already been dispatched, cancellation/modification may not be possible. In that case, return options apply only to bottle sealer machines (subject to the Returns & Refunds section).
Not eligible: Aluminum lids and plastic bottles (including any food-contact packaging items supplied in packs/cartons) are not eligible for return/refund in any case after dispatch/delivery.

Duties & International Fees

Customs, taxes, and ICV statement

International shipments may be subject to import duties, taxes, or handling fees imposed by the destination country. These charges are typically not included in the product price or shipping amount shown at checkout.

Recommendation: Please check with your local customs authority prior to placing an order to avoid unexpected charges.
UAE national manufacturer (ICV): We are a UAE-based national manufacturer and an ICV holder. Purchasing from a national factory supports local value creation and provides customers with added confidence when sourcing packaging products.

Data Protection

Security and confidentiality

We treat personal data confidentially and process it in line with applicable data protection requirements. Most website features can be used without submitting personal data. We request personal information only when needed for order processing, delivery, customer support, or when you voluntarily subscribe to communications.

Payments: Payments may be processed via external PCI-compliant payment gateways (where applicable). We do not store card details on our servers.

Access to personal information is restricted to authorized personnel only. We use security controls such as encryption (SSL/TLS) and reasonable administrative and technical safeguards to protect information.

Disclaimer: While we apply strong security measures, no system can guarantee absolute security. You share information at your own risk.

Cookies

Browser storage and preferences

Cookies are small files stored by your browser that help improve usability, performance, and security. Some cookies are session-based and expire when you close your browser, while others remain to remember preferences.

Controls: You can adjust browser settings to block or delete cookies. Disabling cookies may impact site functionality.

Opt-out resources for common advertising networks:

Contact Form

Inquiry handling

When you submit an inquiry via our contact form, we store the information you provide (such as name, email, and message) for the purpose of responding and following up. We do not share this information with third parties without your permission, unless required by law or necessary to fulfill your request.

Fast support: For urgent order changes, email [email protected].

Newsletter

Optional updates and unsubscribe

If you choose to subscribe, we use your email address only to send the requested updates and product information. You can unsubscribe at any time via the “Unsubscribe” link included in each newsletter email.

Note: This page is a general policy statement for website use and commerce and applies subject to applicable UAE laws and regulations. For questions, contact [email protected].